2002
@book{Ber2002,
vgclass = {refpap},
author = {Ralph Bergmann},
title = {Experience management: Foundations, Development
Methodology, and Internet-Based Applications},
number = {2432},
series = {Lecture Notes in Computer Science},
publisher = {Springer-Verlag},
address = {Berlin},
year = {2002},
url = {http://www.springerlink.com/link.asp?id=921w4hlf4mlu59dt},
abstract = {Human problem solving in many fields is based on extensive
experience. A long time ago, business organizations recognized the
concrete value of knowledge, but only recently have they started to
systematically introduce measures to grow, capture, explore, and
maintain their knowledge. The interdisciplinary research field that
deals with these issues is called knowledge management.
Experience management is a special kind of knowledge management that is
limited to the management of experience. Experience is valuable,
stored, specific knowledge that was acquired by a problem-solving agent
in a problem-solving situation. Today it is recognized that experience
covers large portions of the knowledge in an organization that need to
be managed and reused in a systematic manner.
From the computer science point of view, artificial intelligence
provides methods for experience representation and experience
processing. Case-based reasoning, which has been an active research and
application field for the past 20 years, addresses these issues in
particular. With the recently growing importance of
knowledge-management applications, the case-based reasoning branch
providing appropriate methods is raising increasing attention. At the
same time the former frontiers to related areas such as machine
learning, information theory, organizational learning, or process
modeling have started to vanish. Moreover, Web technologies are playing
an important role in experience management. They provide the
connectivity that is required to share experiences. Although the
Internet is primarily a new medium, it enables the development of new
applications implementing services that support humans during different
kinds of problem solving},
}